1. What exactly is an oil spray bottle? An oil spray bottle is a kitchen tool that lets you apply a fine, even mist of oil to pans, salads, or roasted veggies. It helps control portions and reduces oil usage. Our bottles are refillable, BPA-free, and designed to prevent leaks and clogs.
2. What products do you sell? We sell premium glass oil spray bottles with stainless steel nozzles. Each bottle is reusable, easy to fill, and works with various oils (olive, avocado, canola) and even vinegars. No aerosol cans-just pure, clean mist.
3. Do you ship to my location? We currently ship to all 50 US states, including Alaska, Hawaii, and Puerto Rico. Unfortunately, we do not offer international shipping at this time. If you're outside these areas, please contact us for potential future options.
4. What are my shipping options and costs? Standard shipping is $15 and takes 7-14 business days. All orders are processed within 1-3 business days before dispatch. Once shipped, you'll receive tracking information via email.
5. Can I cancel or modify my order? Yes, you can cancel your order within 24 hours of placing it, as long as it hasn't been shipped yet. Just contact us immediately at support@sobir.shop with your order number. After that period, our warehouse may have already packed your order.
6. What is your return policy? We offer a 7-day return window from the date you receive your order. Items must be unused and in original packaging. Please contact us first to initiate a return. Customers are responsible for return shipping costs unless the item arrived defective or damaged.
7. How do I track my order? Once your order ships, we'll email you a tracking number. You can use that number on the carrier's website (USPS, UPS, or FedEx) to see your package's progress. If you don't receive tracking within 5 business days, let us know.
8. How do I clean and maintain my oil spray bottle? To keep your sprayer clog-free, use light oils (like olive or avocado) and store it away from direct sunlight. Clean the nozzle regularly by soaking it in warm, soapy water. Avoid using thick oils like sesame or chili-infused oils that can gum up the mechanism.
Questions? We're here to help! Reach out to us at support@sobir.shop and we'll get back to you within 24-48 hours.